We deliver to physical addresses via our courier partners, Fastway, all over South Africa, and rates are based on your delivery location. Alternatively, you can collect from 41 Constantia Main Rd, Plumstead, 7801, Cape Town ( NB: Entrance off Bardia Rd)
Delivery is FREE when you spend R1000 or more, except if you use another discount code. No free shipping over Black Friday or with the winter sleep sack launch
Please note:
- No discount codes and free shipping can not be combined.
- No returns on sale items/ Black Friday.
We will dispatch the same day, if you order before noon Monday to Friday. Although we try our best to get your order delivered to you as quick as possible, orders can take from anywhere from 3 - 5 working days for delivery depending on product availability and your destination. During peak season ( Nov- Dec) couriers may take longer to collect and dispatch- so please keep this in mind.
Stock on pre-order can take 4-6 weeks, and we will always give updates when the stock is ready or if there are any delays.
If you live in a major city, your parcel should arrive in a couple of business days. If you live in an outlying area, it may take longer.
Orders placed on weekends and public holidays will be attended to on the first business day thereafter.
Please contact us if you would like to track your parcel. We will provide you with a tracking number.
Returns
If you would like to return or exchange your MACCIE goods, you are welcome to do so within 21 days of the date of delivery.
No returns or exchanges for anything bought on sale items or during Black Friday sale periods
You will be responsible for the shipping costs of returning the item/s to us.
You will then be able to choose something else from the shop or we will offer you a refund (excluding the original shipping cost) once we have received the item unopened and in saleable condition.
Product defects will be replaced if the item is deemed unusable for its function. In some instances, we may choose to repair and return the item.
Due to the nature of bamboo muslin, minor pulls in the material can be expected from time to time. These gives the material character but do not inhibit its functionality. Each case will be judged on its circumstances.
Unfortunately, no refunds are offered on sale or used items.
No returns on opened BIBS dummies for hygiene reasons.
Please contact hello@maccie.co.za to facilitate your return.