Frequently Asked Questions

We currently ship within South Africa. We hope to expand our shipping soon, so please sign up for our newsletter for updates!

If you order before 12:00, we do our best to pack your order and ship it that day. Orders are typically processed within 1-2 business days. Shipping times vary depending on your location, but generally, you can expect to receive your order within 3-5 business days. You will receive a tracking number once your order has shipped.

We want you to love your MACCIE products. If unsatisfied, you can return unworn, unwashed items in their original condition within 21 days of delivery. Please visit our "Shipping & Returns" page for details and instructions.

Yes! We are proud to be a 100% South African female-owned company based in Cape Town at 41 Constantia Main Road Rondebosch.

Yes, we have 2 pick-up points in Cape Town, Rondebosch, and the Plumstead/Constantia area. You are welcome to send an Uber Courier—please arrange beforehand.

Yes, we are linked to www.myregistry.com ( insert link on our page), where you can add products from multiple brands and stores in one place, making sure you get what you really need and want.

1. You have a few options. We can do a special overnight delivery at your cost. Please email us.
2. We can try to direct you to a retailer near you, and you can contact them to see if they have the specific stock item you are looking for.
3. Try Take-A-Lot, as they have stock on hand and can deliver very quickly.

You can reach us at hello@maccie.co.za or megan@maccie.co.za. We are very active on our Instagram messaging page, and you can fill out the contact form on our website. We aim to respond to all inquiries within 24-48 business hours.

Our meal and snack time products are made from 100% food-grade silicone. This means they are entirely safe for your baby, free from harmful chemicals like BPA, PVC, and phthalates.

Yes, absolutely. Our products are made from high-quality, non-toxic, food-grade silicone that meets all international safety standards. The material is durable, flexible, and designed with your child's safety in mind.

Our silicone products are incredibly easy to clean! They are top-rack dishwasher safe, making cleanup a breeze for busy parents. You can also wash them by hand with warm, soapy water.

Yes! Our food-grade silicone is extremely versatile and temperature-resistant. It is safe for use in the microwave, oven (up to 200°C), and freezer, making it perfect for heating up food or storing leftovers.

While silicone is naturally resistant to staining, some highly pigmented foods (like tomato sauce, carrots, or blueberries) can cause a slight discolouration over time. We recommend washing the products immediately after use to prevent any potential staining.

Yes! Silicone is a very durable material resistant to drops, cracks, and breaks. Our products are designed to withstand the wear and tear of daily use, making them a long-lasting addition to your family's mealtime routine.

Our fabric is silky-soft and breathable, made from 70% bamboo and 30% cotton. It's a sustainable, eco-friendly choice that's gentle on your baby's skin and the planet.

Bamboo is naturally softer, more breathable, and better at regulating temperature than cotton. It also has hypoallergenic and antibacterial properties, making it perfect for sensitive or eczema-prone skin.

To keep your MACCIE items in the best condition, we recommend a cold, gentle machine wash with similar colours. Avoid harsh detergents and fabric softeners. Tumble dry on low or lay flat to dry. Do not iron or bleach. Zip your sleep sacks closed before washing.

Yes! Our products are made with your baby's safety and comfort in mind. Our bamboo fabric is free from harmful chemicals, ensuring it's safe and gentle enough for even the most delicate skin.

Purchased any products on www.maccie.co.za or via the POS system for over R700 between 1 November 2025 and 1 December 2025.

This isn't just a discount; it is 24/7 peace of mind and the definitive guide to creating a calm, happy routine for your baby.

Here is what the subscription includes:

• 1-year free access
• Multi-baby functionality
• Track sleep, feeding, health & development
• Daily suggested routine
• Expert articles, tips & tools
• 365 daily play activities to boost development
• Nutritionally sound meal plans & recipes
• Digital health record of weight, vaccinations & milestones
• Suitable for multiple births & premature babies 0 – 12 months
• Courses & books available as in-app purchases
• The Best Part? It's Fully Transferable!

If you’re ordering for a shower or a new mom, you can effortlessly gift the R899.00 Parent Sense Annual Subscription voucher to the intended recipient! It’s the ultimate way to spoil a pregnant lady or new mom with the gift of knowledge and routine.

From 15 November, emails from Parent Sense will be sent out, and you will receive a QR code directing you to download the Parent Sense app.

Step 1: Download the app, register your details as prompted and log in
Step 2: Select the Annual subscription and add to cart
Step 3: Enter the special code in the "apply coupon code" box
Step 4: Once approved through the payment gateway, you will have full access to the Parent Sense app

Should you have any questions regarding the PARENT SENSE APP, don't hesitate to get in touch with the PARENT SENSE support team at info@parentsense.app.